Privacy Policy

Our Commitment to Your Privacy

OneDrop FM is committed to protecting the privacy of every person who contacts us, books a service, or visits our website. This policy explains what personal information we collect, how we use it, who we share it with, and how you can access or correct it.

We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

What Information We Collect

We collect personal information only when it is reasonably necessary for our business functions. This includes:

Information you provide directly

• Name, phone number, email address, and property or business address when you request a quote, make a booking, or contact us
• Payment information when you pay for a service (processed through our secure payment provider – we do not store card numbers)
• Any additional details you provide about your premises, access arrangements, or special cleaning requirements

Information collected automatically

• Website usage data including pages visited, time on site, browser type, and device type – collected via cookies and analytics tools
• IP address and general location data

Information from third parties

• Reviews and ratings submitted through Google or other platforms
• Referral information if you were referred to us by a third party

We do not collect sensitive information such as health information, racial or ethnic origin, political opinions, or religious beliefs unless you voluntarily provide it in the context of a specialist facility cleaning request.

How We Use Your Information

We use your personal information to:

• Provide, manage, and improve our cleaning services
• Process bookings, quotes, and invoices
• Communicate with you about your service, including scheduling, confirmation, and follow-up
• Send service reminders or account manager check-in communications
• Respond to enquiries and complaints
• Comply with legal obligations
• Improve our website and marketing through anonymised analytics data

We do not use your personal information for unsolicited direct marketing without your consent. If you have opted in to receive updates from us, you can unsubscribe at any time by contacting us at mattk@onedropfm.com.au or by using the unsubscribe link in any email we send.

How We Store and Protect Your Information

Your personal information is stored securely using industry-standard measures including encrypted storage, access controls, and secure communication protocols.

We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. Booking and invoice records are retained for a minimum of 7 years in accordance with Australian taxation law. When information is no longer needed, it is securely deleted or de-identified.

Our website is hosted on servers located in Australia. If any information is transferred outside Australia, we take reasonable steps to ensure it receives a comparable level of protection to that provided under the Australian Privacy Principles.

Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

Service providers who assist us in operating our business, including payment processors, scheduling software providers, and email platforms. These providers are required to handle your information in accordance with our instructions and applicable privacy laws.

Legal and regulatory bodies if required to do so by law, court order, or government authority.

Professional advisers including accountants and legal advisers, where necessary and subject to confidentiality obligations.

We do not share your information with other cleaning companies, marketing agencies, or data brokers.

Cookies and Website Analytics

Our website uses cookies and third-party analytics tools including Google Analytics to understand how visitors use the site. This data is anonymised and aggregated – it is not linked to your personal identity.

You can control cookie settings through your browser. Disabling cookies may affect the functionality of some parts of our website.

We do not use cookies to track you across third-party websites or serve targeted advertising.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date.

To make a request, contact us at:

Email: mattk@onedropfm.com.au Phone: 0402 160 946

We will respond to access and correction requests within 30 days. In some circumstances we may be unable to provide access – for example, where doing so would unreasonably affect the privacy of another individual. If we refuse a request, we will explain the reason in writing.

Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you can lodge a complaint by contacting us at mattk@onedropfm.com.au.

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page indicates when the policy was last updated. We encourage you to review this page periodically.

Contact Us

For any questions about this Privacy Policy or how we handle your personal information:

OneDrop FM Melbourne, Australia

Email: mattk@onedropfm.com.au

Phone: 0402 160 946

Hours: Mon-Fri, 8am to 5pm